How to request a change
Open WhatsApp from our official support link and send your booking reference, safari date and the change you need. You may request a different date, session, seat, traveller detail or pickup arrangement. Changes depend on availability and may change the price.
How to cancel
Send your booking reference and a clear cancellation request through WhatsApp. Your seats remain reserved until our team confirms the cancellation. After confirmation, the seats may be released for other travellers.
Before the booking cutoff
Please request changes or cancellation before the cutoff shown in My Booking. Releasing seats can change the shared price for other travellers, so early notice helps everyone.
After the cutoff or on the safari day
Late changes are not guaranteed because park tickets, a driver or a jeep may already be arranged. Tell us immediately. If any unavoidable third-party cost would apply, we will explain it before asking you to accept it.
If we must change or cancel
Weather, safety, park instructions, vehicle problems or other events outside reasonable control can affect a safari. We will contact you with the practical options available. If we cancel and have collected a payment separately, we will explain the applicable refund or alternative arrangement.
No online payment in this preview
The current website preview does not take online payment. A test booking is not a real safari reservation and has no cancellation charge.