1. Service and booking status
Udawalawe Shared Safari arranges shared-seat jeep safaris in Udawalawe National Park. Read the actual receipt and My Booking status: saved reserved seats and a request awaiting team confirmation are different states. A reference alone is not a guarantee that a safari can operate.
2. Accurate details and private booking access
Provide accurate name, contact information, nationality, selected seats, traveller details and pickup instructions. Keep your private My Booking link confidential: it can allow access to the booking. A failed WhatsApp update does not undo a saved record. Check My Booking or ask support before retrying an uncertain submission.
3. Seats, children and additional jeeps
Every passenger needs a seat and the traveller counts must match the selected seats. Each jeep has seven seats. An additional jeep opens only when the operator has made one available; a full jeep does not guarantee another will open.
Where the checkout displays foreign-adult rates, contact the team for children or mixed groups rather than treating an adult tariff as a confirmed child price. Confirm child seating, tickets and assistance requirements before making plans.
4. Shared pricing and booking cutoff
Pricing is calculated per jeep and can change as travellers join or cancel before the displayed booking cutoff. The final price locks at that cutoff. Check the latest price in My Booking. The price of a different jeep or departure may differ.
LKR is the payable currency shown by the service. A USD display is a convenience estimate, not a fixed exchange-rate promise. Changes to your departure or pickup may change the price and require agreement.
5. Inclusions, pickup and payment
The current checkout describes one inclusive price covering park entry, the shared safari and agreed pickup. Confirm the displayed package and any hotel/pickup charge before accepting. Do not assume that a different park, pickup area or separately requested extra is included.
The website does not take online payment. Pay the driver after the confirmed safari under the agreed arrangement. Confirm your pickup or park-entrance meeting point and time with the team; a selected hotel name does not by itself confirm pickup logistics.
6. Changes and cancellation
Use the official Contact & Support page or WhatsApp link and send the booking reference, departure and requested change. Requests depend on availability and are accepted only when the team confirms. Seats remain reserved until cancellation is confirmed. The separate Changes & Cancellations policy forms part of these terms.
Request changes before the displayed cutoff where possible. Late changes may be impractical. Any unavoidable third-party cost must be explained before you are asked to agree; these terms do not create a new fixed late-cancellation fee.
7. Operator changes and collected payments
Safety, park instructions, weather or vehicle problems may require a reasonable change of jeep, driver, timing or meeting point. We will contact you about alternatives or cancellation if the safari cannot operate. If no payment was collected, there is no payment to refund. Any separately collected payment must be addressed under the agreed arrangement and applicable rights.
8. Safari safety and expectations
Follow driver and park-staff instructions, remain seated when required, do not feed or approach wildlife, and do not request rule-breaking. Wildlife sightings, park access, exact route and duration cannot be guaranteed. A parent or responsible adult supervises children. Tell us about mobility or assistance needs before confirmation and protect your belongings.
9. Reviews and service communications
Reviews should reflect a genuine safari experience without private information about others. Optional WhatsApp updates are service communications, not permission for unrelated marketing. Keep booking references and private links out of public social posts.
10. Website use and intellectual property
Use the service lawfully. Do not interfere with systems, evade access controls, impersonate others, submit misleading records, scrape private information or use contact features for harassment or bulk unsolicited messages. Images, text, software and brand names remain the property of their respective owners. Permission to browse does not authorise reuse of protected materials.
11. Responsibility, complaints and applicable law
We aim to provide accurate information and reasonable support, but weather, traffic, park operations, third-party services and events outside reasonable control may affect a journey. Raise problems promptly with your booking reference so they can be reviewed. An administrative status is not proof that money has been refunded or a dispute has been resolved.
These terms are intended to be governed by Sri Lankan law, subject to any mandatory law that applies to you. Nothing here excludes responsibility for fraud, negligence or another matter where exclusion is unlawful, or removes non-excludable consumer rights. No guarantee of wildlife sightings, uninterrupted website access or a particular travel outcome is given.
12. Updates and existing bookings
Last updated: 6 October 2026. We may update these terms when the service changes. Material booking conditions must be disclosed before acceptance. A later website update does not retrospectively replace the price, inclusions or terms accepted for an existing booking, except where required by law or agreed with you.
13. Contact
Use the official Contact & Support page and its WhatsApp link for trip changes. Privacy inquiries may also be sent to udawalawasharedsafari@gmail.com. Other service websites linked here operate under their own terms.