1. About this service
Udawalawa Shared Safari arranges shared safari-jeep seats for visits to Udawalawe National Park. Website information, availability and prices may change until a booking is confirmed. Pages clearly marked as a test preview do not create a real reservation.
2. Booking and confirmation
A booking is confirmed only when the website displays a confirmation and issues a booking reference or when our team confirms it directly. You must provide accurate contact, traveller and pickup information. Keep your private My Booking link confidential.
3. Seats, jeeps and shared pricing
Each passenger needs a seat. Shared pricing is calculated separately for each jeep and may change as travellers join or cancel. The final amount locks at the displayed booking cutoff. When one seven-seat jeep is full, another jeep may open only if the operator has made one available.
4. Price and payment
The booking page shows what is included and the payable amount in Sri Lankan rupees. Any USD amount is an estimate for convenience. Unless the confirmation says otherwise, no online payment is taken and payment is made to the driver after the safari. Optional or separately agreed services may cost extra.
5. Changes and cancellations
Requests must be made through our official WhatsApp support link. A request is not accepted until our team confirms it. The Changes & cancellations policy forms part of these terms.
6. Safari conditions
Wildlife sightings, weather, road conditions, park access and exact journey times cannot be guaranteed. Follow the instructions of the driver and park staff, remain seated when asked, do not feed or approach animals, and do not pressure the driver to break park rules.
7. Traveller responsibility
You are responsible for arriving at the confirmed time and place, supervising children, disclosing mobility or health needs that may affect safe participation, and protecting your belongings. Tell us before booking if you need special assistance so we can confirm whether it can be provided.
8. Service changes
We may change a vehicle, driver, meeting point or departure time when reasonably necessary for safety, park operations or events outside our control. If we cannot provide the booked safari, we will contact you about an alternative or cancellation. Because the current model takes no advance online payment, no online refund is due unless a payment was separately collected.
9. Responsibility and law
Nothing in these terms limits responsibility that cannot legally be limited. To the extent permitted by law, we are not responsible for indirect losses or events outside reasonable control. These terms are intended to be governed by the laws of Sri Lanka, and any dispute should first be raised with our support team.
10. Contact
Questions, complaints and booking requests should be sent through the official Contact & support page.